Delivery and shipping

Scope of Transportation
These transportation terms apply to all customers who purchase goods through the website www.gripbathmats.com, covering domestic (within Germany) and international transportation services.

Transport Company
Domestic Transportation
We mainly cooperate with Deutsche Post for domestic transportation of goods in Germany. Deutsche Post is Germany’s leading logistics service provider with an extensive distribution network and a professional logistics team to ensure that the goods are delivered to you safely and on time.

International Transportation
For international orders, we cooperate with DHL, an internationally renowned logistics and transportation company. DHL has a strong logistics network and rich transportation experience around the world, and can provide you with efficient and reliable international transportation services.

Transportation Time
Domestic Transportation Time

Standard Transportation: After your order is confirmed and paid, we will arrange shipment within 2 working days. The standard transportation time in Germany is usually 3 working days, but in some special circumstances (such as holidays, bad weather, etc.), the transportation time may be extended.
Expedited Transportation: If you choose expedited transportation service, we will arrange shipment within 1 working day after the order is confirmed and paid. Expedited shipping can usually be delivered within 2 working days, but the specific time depends on the destination and actual transportation conditions.

International Shipping Time

Standard Shipping: International standard shipping time is usually 10 working days, and the specific time depends on the customs clearance speed of the destination country and the local logistics and distribution conditions.
Expedited Shipping: For customers who need goods urgently, we provide expedited shipping services. Expedited shipping time is generally 5 working days, but it may also be affected by customs inspections and the logistics conditions of the destination country.

IV. Shipping Costs
Check the details on the checkout page.

V. Shipping Insurance
We recommend that you purchase shipping insurance for valuable goods. The shipping insurance fee will be charged based on a certain percentage of the value of the goods. If you choose to purchase shipping insurance, if the goods are damaged or lost during transportation, we will assist you in claiming from the insurance company.

VI. Shipping Tracking
Whether you choose domestic or international shipping, we will provide you with a shipping tracking number for your order. Once the order is shipped, you will be notified by email.

VII. Force Majeure
We will not be held responsible for any delays or failures in transportation due to force majeure (such as natural disasters, wars, strikes, government actions, etc.). However, we will communicate with you in a timely manner and try our best to assist you in resolving the problem.

VIII. Contact Us
If you have any questions about the shipping terms or need further information, please contact us via the following methods: